FAQ

How do I place my order?
You can set up an appointment to come into our office, or we can handle everything on the phone by mail, or fax the contract to you.

When should I place my order?
Six to eight weeks in advance is recommend. We can usually accommodate you if you do not have this much time. However for May and June weddings the sooner you book the better. I recommend by the end of January for these months. We are busy during that time and will book up.
 
What is required to place my order?
For most orders it is a $50 down payment at the time of booking. Half of the balance is due four weeks prior to the event. With the final balance due two weeks prior to the event. These payments can be mailed in or paid over the phone with credit card.

Is a deposit required?
We do not require a damage deposit. We do need a valid credit card on file. The name on the contract must be the same name on the credit card.

What kind of payment is accepted?
We accept Cash, Visa, Master Card, and checks. Checks are only accepted if it is two weeks prior to your delivery date.

What is the cancellation policy?
If cancellation occurs four weeks prior to your event delivery date your $50 down payment is non-refundable. If cancellation occurs within four weeks of your event delivery date 50% of the total rental in non-refundable. Anytime a tent is canceled 50% of the rental will be retained. Any cancellation within 24 hours of the delivery day will require full payment.

Do I have to wash the linens for return?
The linens do not have to be washed. They do need to folded up free of food and trash. If linen is wet it is best to let it dry before folding to avoid mildew on the linen. Do not use any type of plastic bag to put soiled linens in. This does cause the linens to mold. The hangers will need to be returned as well.

Do you set up?
At the time of ordering please let us know your needs. In most cases we can set up tables and chairs at an additional fee. Otherwise items are delivered stacked at the nearest entrance and will need to be returned at that location after use.

Do you decorate or plan events?
Jessica would be more than happy to discuss any planning or decoration needs with you.

May I come in to look at your items?
To look at our items just call us to set up an appointment.

May I pick up my items?
Some items can be picked up. Our pick up time is Friday 9:30 am till noon with return on Monday 9:30 am till noon.

When do you deliver?
For weekend events we deliver on Friday with pick up on Monday. We can give you an estimated two hour window for delivery the day before your delivery date.

When do I get my delivery time?
We will call you the day before your delivery with a two hour time frame. 

What if my items can not be left at the event site?
We do offer after hours pick up and delivery at an additional fee.

What if you come to deliver and no one is there to receive it?
If we are making a delivery or pick up and we can not get in or get someone there within fifteen minutes will move on to the next stop. There is additional fees for return trips because no one was there.

I’m having an outdoor event. Will the items be ok outside?
Items are ok outside during the time of your event. Items will need to be under cover before and after your event. Especially over night or during times of rain.

What is your rain policy when having an outdoor event?
In the unfortunate event that rain begins during or before your event tables and chairs will need to be brought in to avoid weather damage resulting in replacement fees to you. If items are delivered and your event is rained out there is no refund. If you have to cancel before delivery because of rain our standard policy under cancellations applies.

What if I have an emergency with my rental during your closed hours?
If you experience an emergency with you rental equipment please call the office right away. On Friday we leave an after hours number for you to be able to reach us on the weekend.  If any part of your order is wrong or damaged please call the office right away. We can fix or replace items before your event. If we do not find out until after your event we’ll have to assume the damage or missing items happened during your rental.